ONTWOPETS Dog Ball Toy - Interactive Dog Enrichment, Mental Stimulation Treat Embedding Rubber Ball Reduce Boredom (3 inches)
- Made of high quality natural latex rubber. Firm elastic rubber designed to stand up to substantial chewing. Reliable material to meet the natural instinct chew for dogs. Recommended for moderate chewing, not for aggressive chewer
- Promote Dental Health; The unique teeth and bar design on the ball helps to clean the teeth and prevent the formation of tartar and plaque while massage their gums when chewing.
- Interactive and Treat Embedding Ball; A fun Toy Ball to keep your dog mentally and physically stimulated. The center of the iq ball is designed to hold small size dental chew sticks or bully sticks for prolong playing time. It can also be used as a fetch ball. You may trim the openings with scissor to decrease difficulty level for the treats to fall out
- Size Chart; Comes in two different sizes, Large and Small. Good for small, medium and large size breeds. Small Size is 2 inches and Large Size is 3 inches. We recommend pick a size that’s larger than the width of your dog's mouth, proper supervision is advised when playing with all toys to ensure no accidental swallowing. Not recommended for strong aggressive chew dogs. Please choose the size that is suitable for your dog.
- If the toy you’ve purchased from us does not last as long as you thought it should or if your dog shows no interest, simply contact us and we are here to help. We want your furbaby to enjoy playing the toy and keep their owners happy
- Manufacturer: ONTWOPETS
- Package Quantity: 1
- Size: 3 inches
- Style: Reliable
Treat Embedding Ball Toy (Dog treats are not included.)This dog ball is made from environmentally safe material and use an extra elastic rubber that is designed to stand up to substantial chewing. It provides interactive fun that will entertain and challenge any dog keeping them coming back for more time and time again. It is designed with raised surface that help clean your dog’s teeth and massage their gums. The IQ ball has a scent of vanilla that will help to freshen your dog’s breath while offering them something better to chew on other than your furniture. If the toy you’ve purchased from us does not last as long as you thought it should or if your dog shows no interest, simply contact us and we are here to help. We want your furbaby to enjoy playing the toy and keep their owners happy.. Size Chart – Two different sizes to choose from. Good for small, medium and large dogs. Small Size is 2 inches, it is about 0.25 inches bigger than the size of the golf ball. We recommend using extra tiny treats with width smaller than the size of regular kibble, semi-soft so it’s easier to break into smaller pieces or use kibble sizes that are made for mini or small breeds.The center of the iq ball is designed to hold small size dental chew sticks or bully sticks for prolong playing time Large Size is 3 inches – similar to the size of a baseball. We recommend using training treats or use regular kibble size as stuffing. The center of the iq ball is designed to hold small size dental chew sticks for prolong playing timePick a size that’s larger than the width of your dog's mouth, proper supervision is advised when playing with all toys to ensure no accidental swallowing. Use as a interactive mental stimulation treat rewarding toy. “Not recommended for strong aggressive chewers"
Shipping Summary:
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to Canada costs CAD 9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–15 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to Canada):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–8 business days. -
Domestic Delivery within Canada:
Once the shipment arrives in Canada, it is handed over to Canada Post for final delivery.
Canada domestic delivery typically takes an additional 2–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within Canada, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.ca with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.ca with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.ca to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.ca with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
Address: 46 Darnborough Way, City: Scarborough, Province: Ontario, Post code: M1W 2G1
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.ca
- Made of high quality natural latex rubber. Firm elastic rubber designed to stand up to substantial chewing. Reliable material to meet the natural instinct chew for dogs. Recommended for moderate chewing, not for aggressive chewer
- Promote Dental Health; The unique teeth and bar design on the ball helps to clean the teeth and prevent the formation of tartar and plaque while massage their gums when chewing.
- Interactive and Treat Embedding Ball; A fun Toy Ball to keep your dog mentally and physically stimulated. The center of the iq ball is designed to hold small size dental chew sticks or bully sticks for prolong playing time. It can also be used as a fetch ball. You may trim the openings with scissor to decrease difficulty level for the treats to fall out
- Size Chart; Comes in two different sizes, Large and Small. Good for small, medium and large size breeds. Small Size is 2 inches and Large Size is 3 inches. We recommend pick a size that’s larger than the width of your dog's mouth, proper supervision is advised when playing with all toys to ensure no accidental swallowing. Not recommended for strong aggressive chew dogs. Please choose the size that is suitable for your dog.
- If the toy you’ve purchased from us does not last as long as you thought it should or if your dog shows no interest, simply contact us and we are here to help. We want your furbaby to enjoy playing the toy and keep their owners happy
- Manufacturer: ONTWOPETS
- Package Quantity: 1
- Size: 3 inches
- Style: Reliable
Treat Embedding Ball Toy (Dog treats are not included.)This dog ball is made from environmentally safe material and use an extra elastic rubber that is designed to stand up to substantial chewing. It provides interactive fun that will entertain and challenge any dog keeping them coming back for more time and time again. It is designed with raised surface that help clean your dog’s teeth and massage their gums. The IQ ball has a scent of vanilla that will help to freshen your dog’s breath while offering them something better to chew on other than your furniture. If the toy you’ve purchased from us does not last as long as you thought it should or if your dog shows no interest, simply contact us and we are here to help. We want your furbaby to enjoy playing the toy and keep their owners happy.. Size Chart – Two different sizes to choose from. Good for small, medium and large dogs. Small Size is 2 inches, it is about 0.25 inches bigger than the size of the golf ball. We recommend using extra tiny treats with width smaller than the size of regular kibble, semi-soft so it’s easier to break into smaller pieces or use kibble sizes that are made for mini or small breeds.The center of the iq ball is designed to hold small size dental chew sticks or bully sticks for prolong playing time Large Size is 3 inches – similar to the size of a baseball. We recommend using training treats or use regular kibble size as stuffing. The center of the iq ball is designed to hold small size dental chew sticks for prolong playing timePick a size that’s larger than the width of your dog's mouth, proper supervision is advised when playing with all toys to ensure no accidental swallowing. Use as a interactive mental stimulation treat rewarding toy. “Not recommended for strong aggressive chewers"
Shipping Summary:
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to Canada costs CAD 9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–15 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to Canada):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–8 business days. -
Domestic Delivery within Canada:
Once the shipment arrives in Canada, it is handed over to Canada Post for final delivery.
Canada domestic delivery typically takes an additional 2–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within Canada, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.ca with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.ca with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.ca to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.ca with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
Address: 46 Darnborough Way, City: Scarborough, Province: Ontario, Post code: M1W 2G1
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.ca
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