NEWGO Ice Pack for Back Pain Relief, 2 Pack Ice Pack Lower Back Ice Pack Wrap Hot Cold Therapy Gel Cold Pack for Lower Lumbar, Sciatica Nerve Pain, Herniated Disc, Tailbone Pain Relief

Shipping Summary:

• => Standard International Shipping from the United States to Canada costs CAD 9.99.

• => Orders are processed within 1-3 business days (excluding weekends and holidays).

• => Once your order ships, you will receive a confirmation email with tracking details.

Shipping Time:

• => Standard International Shipping: Estimated 10-15 business days within Canada.

• => Shipping times are estimates and may be affected by external factors such as weather, holidays, or customs delays.

• => We do not guarantee exact delivery dates, as delays may occur due to the shipping carrier.

Tracking Your Order:

• => A tracking number will be provided once your order ships.

• => Orders may be shipped from different fulfillment centers worldwide to ensure quality and affordability.

Delivery Conditions:

• => Shipments are delivered to most addresses, except P.O. Boxes.

• => In certain remote areas, additional delivery charges may apply, or you may need to pick up your package from the nearest service location of our shipping partner.
  
  

Order Modifications:

If you need to cancel or modify your order, please contact our customer support immediately.

Issues with Delivery:

If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.ca.

Customer Support:

Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.

Return Policy

• => Duration: You have 30 days from receiving your item to initiate a return.

• => Condition: Items must be unworn, unwashed, with original tags and packaging intact.

• => Shipping Costs: Customers are responsible for return shipping costs.

• => Packaging: Ensure returned items are well-packaged to avoid damage during transit.

• => Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.

• => Initiating a Return: Contact us at cs@everymarket.ca to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.

How to Return

• => Method: Returns must be sent back by mail to the address provided in the return instructions.

Return Label

• => Defective Products: Return labels are provided for defective items.

• => Non-Defective Returns: Customers are responsible for obtaining their return shipping label.

Product Conditions for Return

• => Eligible Products: Returns are only accepted for items in new condition.

Non-returnable Items

• Certain items are not eligible for return:

  • => Electronic devices after 30 days (e.g., computers, laptops, Kindles).

  • => Gift cards, prepaid game cards.

  • => Perishable goods, live insects, some jewelry, some health and personal care items.

  • => Customized or personalized products.

  • => Items with special shipping restrictions.

Refund Policy

• => Window: Eligible products may be returned within 30 days of delivery for a refund.

• => Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.

• => Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.

Claims

• => Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue.

• => For claims, contact our support team with details of the issue.

Exchange Policy

• => For the quickest service, return your original item and place a new order for the desired product once your return is accepted.

For any further inquiries, feel free to contact our customer support team at cs@everymarket.ca