Koo-Care 2 Gel Ice Pack for Injuries Reusable Hot Cold Pack Wrap with Elastic Strap - 11" x 5.9" - Flexible Cold Compress for Head Shoulder Arm Elbow Wrist Back Knee Ankle - Pain Relief for Migraine
- Dual Gel Ice Packs - Includes 2 nylon reusable gel ice packs (11'' x 5.9'') and a matching wrap. Filled with enough 1.1lbs of non-toxic gel with unique formula, each pack can provide longer time for hot or cold therapy. It can be heated by microwave or frozen in the freezer and keeps still flexible even frozen at -4°F (-20℃).
- Fast Relief - Keep one handy in your freezer for grab-and-go comfort from pain. Get the soothing relief from hot or cold therapy right away. Each pack delivers up to 30 minutes of soothing cool or heat relief for aches and pains.
- Multipurpose - The right size and coming with an extension strap make it feasible to be applied to most body parts such as the head, shoulder, arm, elbow, wrist, back, knee, shin, ankle etc.
- Essential - First aid essential for home or clinical use as it is ideal for migraine, fever, sports injuries, muscle pains, strain & stiffness, body aches and more!
- One Year Warranty. 30-day unconditional return and free replacement within one year. Your 100% satisfaction is always our goal. Please purchase with confidence.
- Color: Blue
- Manufacturer: Koo-Care
- Model Number: KC-GP-05U
- Part Number: KC-GP-05U
- Size: 11 x 5.9 Inch
- Style: Unique
Koo-Care Ice Pack & Wrap,
A must-have for pain relief and injury treatment.
The differences between Koo-Care and common similar items:
● More gel included. Each pack weighs 1.1 lb, much more than some similar items, keeps cold longer.
● Compatible for shoulder & back. Thanks to the extension band you can use on shoulder, lower back or other large areas.
● Easy to microwave. There are detailed directions printed on the pack. Other brands just offer approximate time without considering the different power.
● More Durable. Some brands don't have loop tape on the cloth wrap which will lose its stickiness after some time, but Koo-Care will never.
Don't settle for a small or lighter gel pack.
Grab Koo-Care large all-in-one ice pack with wrap for heat & cold therapy!
Features:
✓ 2 medium gel packs provide double enough comfort
✓ Reusable and microwaveable
✓ Flexible and soft at 0°F (-18℃)
✓ One size fits most(shoulder, arm, elbow, wrist, back, knee, ankle etc.)
Hot compress is perfect for:
1. Muscle pain and spasms
2. Mild arthritis
3. Sprains, strains and stiffness
4. Menstrual cramps etc.
Cold compress is perfect for:
1. Sports injuries
2. Toothaches
3. Back ache or joint pain
4. Fever or headaches
5. Minor burns etc.
CONTENTS
● 2 nylon gel packs (11" x 5.9") that can be frozen, heated or microwaved
● 1 polyester wrap that has a pouch and an elastic band with elastic straps(Total length extends from 24.5" to 31.5")
● 1 extension band which extends from 21.6" to 32.6"
OUR GUARANTEE
✓With Koo-Care, you're taking on absolutely no risk. 1-Year Warranty (Free No-Hassle Replacement!)
✓Best customer service. Please get in touch with us for any questions.
Shipping Summary:
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to Canada costs CAD 9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–15 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to Canada):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–8 business days. -
Domestic Delivery within Canada:
Once the shipment arrives in Canada, it is handed over to Canada Post for final delivery.
Canada domestic delivery typically takes an additional 2–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within Canada, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.ca with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.ca with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.ca to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.ca with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
Address: 46 Darnborough Way, City: Scarborough, Province: Ontario, Post code: M1W 2G1
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.ca
- Dual Gel Ice Packs - Includes 2 nylon reusable gel ice packs (11'' x 5.9'') and a matching wrap. Filled with enough 1.1lbs of non-toxic gel with unique formula, each pack can provide longer time for hot or cold therapy. It can be heated by microwave or frozen in the freezer and keeps still flexible even frozen at -4°F (-20℃).
- Fast Relief - Keep one handy in your freezer for grab-and-go comfort from pain. Get the soothing relief from hot or cold therapy right away. Each pack delivers up to 30 minutes of soothing cool or heat relief for aches and pains.
- Multipurpose - The right size and coming with an extension strap make it feasible to be applied to most body parts such as the head, shoulder, arm, elbow, wrist, back, knee, shin, ankle etc.
- Essential - First aid essential for home or clinical use as it is ideal for migraine, fever, sports injuries, muscle pains, strain & stiffness, body aches and more!
- One Year Warranty. 30-day unconditional return and free replacement within one year. Your 100% satisfaction is always our goal. Please purchase with confidence.
- Color: Blue
- Manufacturer: Koo-Care
- Model Number: KC-GP-05U
- Part Number: KC-GP-05U
- Size: 11 x 5.9 Inch
- Style: Unique
Koo-Care Ice Pack & Wrap,
A must-have for pain relief and injury treatment.
The differences between Koo-Care and common similar items:
● More gel included. Each pack weighs 1.1 lb, much more than some similar items, keeps cold longer.
● Compatible for shoulder & back. Thanks to the extension band you can use on shoulder, lower back or other large areas.
● Easy to microwave. There are detailed directions printed on the pack. Other brands just offer approximate time without considering the different power.
● More Durable. Some brands don't have loop tape on the cloth wrap which will lose its stickiness after some time, but Koo-Care will never.
Don't settle for a small or lighter gel pack.
Grab Koo-Care large all-in-one ice pack with wrap for heat & cold therapy!
Features:
✓ 2 medium gel packs provide double enough comfort
✓ Reusable and microwaveable
✓ Flexible and soft at 0°F (-18℃)
✓ One size fits most(shoulder, arm, elbow, wrist, back, knee, ankle etc.)
Hot compress is perfect for:
1. Muscle pain and spasms
2. Mild arthritis
3. Sprains, strains and stiffness
4. Menstrual cramps etc.
Cold compress is perfect for:
1. Sports injuries
2. Toothaches
3. Back ache or joint pain
4. Fever or headaches
5. Minor burns etc.
CONTENTS
● 2 nylon gel packs (11" x 5.9") that can be frozen, heated or microwaved
● 1 polyester wrap that has a pouch and an elastic band with elastic straps(Total length extends from 24.5" to 31.5")
● 1 extension band which extends from 21.6" to 32.6"
OUR GUARANTEE
✓With Koo-Care, you're taking on absolutely no risk. 1-Year Warranty (Free No-Hassle Replacement!)
✓Best customer service. Please get in touch with us for any questions.
Shipping Summary:
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to Canada costs CAD 9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–15 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to Canada):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–8 business days. -
Domestic Delivery within Canada:
Once the shipment arrives in Canada, it is handed over to Canada Post for final delivery.
Canada domestic delivery typically takes an additional 2–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within Canada, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.ca with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.ca with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.ca to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.ca with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
Address: 46 Darnborough Way, City: Scarborough, Province: Ontario, Post code: M1W 2G1
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.ca
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