Boo Boo Gel Ice Packs, Kids Ice Packs, Hot Cold Kids Ice Pack, Cold Pack, Cold Therapy and Pain Relief for Minor Cuts, Pain Relief for Kids Injuries, Reusable Gel Ice Packs, Child Injury (F)

Shipping Summary:

• => Standard International Shipping from the United States to Canada costs CAD 9.99.

• => Orders are processed within 1-3 business days (excluding weekends and holidays).

• => Once your order ships, you will receive a confirmation email with tracking details.

Shipping Time:

• => Standard International Shipping: Estimated 10-15 business days within Canada.

• => Shipping times are estimates and may be affected by external factors such as weather, holidays, or customs delays.

• => We do not guarantee exact delivery dates, as delays may occur due to the shipping carrier.

Tracking Your Order:

• => A tracking number will be provided once your order ships.

• => Orders may be shipped from different fulfillment centers worldwide to ensure quality and affordability.

Delivery Conditions:

• => Shipments are delivered to most addresses, except P.O. Boxes.

• => In certain remote areas, additional delivery charges may apply, or you may need to pick up your package from the nearest service location of our shipping partner.
  
  

Order Modifications:

If you need to cancel or modify your order, please contact our customer support immediately.

Issues with Delivery:

If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.ca.

Customer Support:

Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.

Return Policy

• => Duration: You have 30 days from receiving your item to initiate a return.

• => Condition: Items must be unworn, unwashed, with original tags and packaging intact.

• => Shipping Costs: Customers are responsible for return shipping costs.

• => Packaging: Ensure returned items are well-packaged to avoid damage during transit.

• => Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.

• => Initiating a Return: Contact us at cs@everymarket.ca to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.

How to Return

• => Method: Returns must be sent back by mail to the address provided in the return instructions.

Return Label

• => Defective Products: Return labels are provided for defective items.

• => Non-Defective Returns: Customers are responsible for obtaining their return shipping label.

Product Conditions for Return

• => Eligible Products: Returns are only accepted for items in new condition.

Non-returnable Items

• Certain items are not eligible for return:

  • => Electronic devices after 30 days (e.g., computers, laptops, Kindles).

  • => Gift cards, prepaid game cards.

  • => Perishable goods, live insects, some jewelry, some health and personal care items.

  • => Customized or personalized products.

  • => Items with special shipping restrictions.

Refund Policy

• => Window: Eligible products may be returned within 30 days of delivery for a refund.

• => Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.

• => Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.

Claims

• => Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue.

• => For claims, contact our support team with details of the issue.

Exchange Policy

• => For the quickest service, return your original item and place a new order for the desired product once your return is accepted.

For any further inquiries, feel free to contact our customer support team at cs@everymarket.ca